Privacy policy

This page explains what information Tropic Food Industries collects when you use our website or message us on WhatsApp, and how we use and protect it.

What we collect

• When you order on the website: your name, phone number, address, city, email (optional) and the products you order.
• When you use the contact or bulk-order forms: your name, company, contact details and your message.
• When you message us on WhatsApp: your number, profile name, and the messages, files and voice notes you send.
• Limited technical data needed to run and protect the site, such as your IP address. We use no advertising trackers.

How we use it

• To process, deliver and invoice your orders.
• To answer your questions and WhatsApp messages, including automatic replies such as the price list.
• To send messages about your order only. We do not send marketing without your consent, and you can stop WhatsApp messages at any time by sending STOP.

Who we share it with

• Meta (WhatsApp), to deliver WhatsApp messages.
• Paymob, when you pay online. We never store card details on our servers.
• Hostinger, which hosts our website and email.
• Google (Gemini), only to read our own staff's internal messages to our assistant. No customer data or sales figures are sent to it.
• We never sell your data or share it with anyone else unless the law requires it.

Keeping it safe

• We keep order and invoice records for as long as tax and accounting law requires, and messages for as long as we need them to serve you.
• Data is stored on secured servers, passwords and service keys are encrypted, and only authorised staff can see it.

Your rights and deleting your data

• You can ask for a copy of your data, or ask us to correct or delete it, at any time by writing to sales@tropicfod.com or calling +20 15 58093601 / +20 15 01434312.
• We complete deletion requests within 30 days, except for records the law requires us to keep, such as invoices.

Last updated: 2026-11-14